Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

Do i have to use the shop my insurance recommends?

A: Absolutely not. The final decision on who repairs your vehicle is yours, not your insurance company's. By law, you have the right to choose any qualified repair shop you trust. While your insurer may suggest a shop in their network, you are free to bring your car to us. We work with all insurance companies and will advocate for you to ensure your repair is done right.

What's the difference between a "direct repair program" shop and an independent shop like yours?

A: A direct repair program (DRP) shop has a contract with an insurance company that can streamline the process for them. As an independent, high-quality shop, our only contract is with you. Our loyalty is to you and your vehicle's safety and appearance, not to an insurance company's bottom line. We negotiate on your behalf to ensure every necessary repair is included in the estimate.

How do I get an estimate for the damage?

A: It's easy! You can stop by our shop anytime during business hours for a free, no-obligation estimate. For your convenience, you can also upload photos of the damage through our website's online estimate request form, and we'll provide a preliminary assessment.

What if the insurance company's estimate is lower than yours?

A: This is very common. An initial insurance estimate is often just a starting point and may miss hidden damage. Our technicians perform a thorough teardown and inspection to find all damage, both visible and concealed. We will work directly with your insurance adjuster, providing them with a detailed supplement that documents the additional repairs needed. We handle all those negotiations for you.

Do I need to get multiple estimates?

A: No. In most states, you are not required to get more than one estimate. Your insurance company will typically accept a single, detailed estimate from a reputable shop. Choosing a shop you trust is more important than driving around to multiple locations for competing quotes.

Will I have to pay my deductible?

A: Yes, your deductible is the amount you agreed to pay out-of-pocket when you purchased your policy. You will pay this amount directly to us when you pick up your completed vehicle. We can then bill the insurance company for the remaining balance.

What if the repair costs end up being less than my deductible?

A: If the total cost of the repair is less than your deductible amount, it may not be worth filing a claim. In this case, we can discuss a direct payment option with you, which can often be more cost-effective and prevent a potential rate increase from a claim.

What kind of warranty do you offer on your repairs?

A: We stand firmly behind our work. All our repairs are backed by a Limited Lifetime Warranty on workmanship for as long as you own the vehicle. This warranty is honored by us, regardless of which insurance company paid for the repair. We also use only OEM (Original Equipment Manufacturer) or high-quality certified parts that carry their own manufacturer warranties.

still have questions?

feel free to reach out to our team at any time with any questions you may have, we would love to get together and find the answers you are looking for. give us a call today.